Frequently Asked Questions about Font del Ferro Apartments

Apartment services and amenities

Are sheets and towels included?

Yes, all apartments include sheets and towels for each guest.

Are gel and shampoo provided?

Yes, we offer complimentary shower gel and shampoo during your stay.

Does the apartment include cleaning products and toilet paper?

Upon arrival you will find a basic cleaning kit with a scouring pad, dish soap, dishwasher tablets, and a cloth. Toilet paper is provided only at the start of your stay.

Do the apartments have WiFi?

Yes, all apartments have free WiFi.

Can I request a cot or high chair?

Yes, we have cots and high chairs available upon request. An additional charge may apply.

Is parking available?

Yes, we have standard covered parking spaces available for an additional fee and subject to availability.

Check-in, check-out and procedures

What are the check-in and check-out times?

• Check-in: from 4:00 pm.

• Check-out: until 11:00 a.m.

Is it necessary to leave a deposit?

Yes, during check-in a pre-authorisation will be requested as a guarantee via bank card.

• Standard stays: €150.

• Bookings longer than 14 nights: €400.

When is the security deposit released?

Automatic release can take between 7 and 10 business days, depending on the bank.

Do you have luggage storage?

We do not currently offer a luggage storage service.

How much is the tourist tax?

The tourist tax in Andorra is €2.09 per person per night for guests aged 16 and over.

Location and regulations

How far is it to the ski lifts?

• Approximately 5 minutes by car or a 12-minute walk.

Is it mandatory to carry snow chains or winter tyres?

Yes. According to current regulations in Andorra, it is mandatory to have snow chains or winter tyres during the winter season.